Repairs and Maintenance

All repair requests must be submitted in writing using the Maintenance Request Form on this website. Please provide a detailed description of the repair item and try to be flexible with access arrangements for tradespeople. Please complete the form and email it to

Only urgent repair requests may be submitted via telephone on (08) 8311 3935. Urgent repairs include the following items:

  • a burst water service;
  • an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted;
  • a blocked or broken toilet;
  • a serious roof leak;
  • a gas leak;
  • a dangerous electrical fault;
  • flooding or serious flood damage;
  • serious storm or fire damage;
  • a failure or breakdown of the gas, electricity or water supply to the premises;
  • a failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering;
  • any fault or damage that causes the premises to be unsafe or not secure.

Please refer to your Tenancy Agreement for further information about urgent repairs. Whilst we will endeavour to action your repair as quickly as possible, it is often necessary to obtain the landlords approval and/or quotes before any work can commence, so unfortunately, a time lag is sometimes unavoidable.

Once approval has been granted, you will be contacted directly by the tradesperson to arrange a suitable time to carry out the repair. Alternatively you may wish to give the tradesperson permission to access your property using the keys held by our office.

Repair Tips

Before proceeding with logging your repair request, please have a look at the repair tips noted below. This will help in avoiding any unnecessary call outs. Please note that you will be charged for any unnecessary call outs or issues caused by negligence.

No Power

Have you contacted your electricity supplier? There may be a fault in the street. Have you checked with a neighbour? If you are in a block of apartments, it may be the Body Corporation that needs to be contacted for action.

Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting. If the safety switch continues to reactivate then you should check your appliances. Unplug all appliances in the property. Reset the safety switch in the meter box. Plug in the appliances one at a time. If the safety switch is activated after a certain appliance is plugged in and turned on, then that appliance may be causing the power to trip.

If our contractor attends to your repair request and finds the fault is with one of your appliances, then you will be charged for the service fee.

No Hot Water

Ensure you have arranged for the connection of your gas or electricity. Check that the safety switch in the fuse box is activated. Ensure that the water tap on the hot water system itself is turned on.

Lights and/or Power Points Not Working

Check the fuse box, the safety switch may need resetting. Check light globes and ensure they do not need replacing.

Sink and/or Floor Waste Blocked

Try using some Drano or equivalent to try and free the blockage. Have you tried pouring boiling water down the sink to free up old soap & hair? Have you cleared hairs and old soap from the waste & "u" bend? Put a bucket under the pipe, unscrew the pipe under the sink (where possible) remove the hair and old soap and re-screw the pipe back together. Pour boiling water down the drain, this should clear the blockage.

Dryer Not Working

Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to overload of lint in the filter.

Air Conditioner Not Working

Have you checked the setting to ensure it is set on cooling or heating? Incorrect setting can cause the air conditioner to blow warm air.